
| ACCOMMODATION |
| Age: 26 Sex: F Position: Reception |
| What is the best part of your job? |
| Dealing with customers who are excited about having a break away. |
| What is the worst part of your job? |
| Dealing with the occasional upset customer. |
| Insider tips to getting into the industry? |
| A love of people, patience and being responsible. |
| AIRLINE |
| Age: 31 Sex: M Position: Pilot |
| What is the best part of your job? |
| Job satisfaction, lifestyle and the destinations that I go to. |
| What is the worst part of your job? |
| Jet Lag and missing out on important events. |
| Insider tips to getting into the industry? |
| Dedication and motivation. |
| Age: 36 Sex: F Position: Customer Service |
| What is the best part of your job? |
| There is so much variety in one day & you meet so many people. |
| What is the worst part of your job? |
| Shift work and 4am starts. |
| Insider tips to getting into the industry? |
| Personality, always smile and be friendly, be professional and know your product. |
| Age: 25 Sex: F Position: Flight Attendant |
| What is the best part of your job? |
| Time off during the week, fun people to work with, wearing a uniform and staff travel. |
| What is the worst part of your job? |
| Missing out on important life events eg birthdays, weddings etc. |
| Insider tips to getting into the industry? |
Source information from people in the industry, word of mouth, apply for jobs you see advertised and complete a tourism certificate. |
| Age: 38 Sex: F Position: Business Planning and Special Projects |
| What is the best part of your job? |
| The challenges and opportunities that you encounter are different to the normal airline operations. |
| What is the worst part of your job? |
| High expectations and if you don’t achieve it, it can be very disappointing. |
| Insider tips to getting into the industry? |
| Be creative, always see challenges positively and ensure you are a team player! |
| TRAVEL AGENCY |
| Age: 49 Sex: F Position: Senior Consultants |
| What is the best part of your job? |
| Sending clients on holidays. |
| What is the worst part of your job? |
| Internet, with clients booking directly. |
| Insider tips to getting into the industry? |
| Have a passion to sell in the industry and to have knowledge on destinations. |
| WHOLESALER |
| Age: 61 Sex: M Position: General Manager |
| What is the best part of your job? |
| Lots of variety, learning something new about destinations and staff that love my jokes. |
| What is the worst part of your job? |
| Administration can be time consuming. |
| Insider tips to getting into the industry? |
| Travel extensively to gain some knowledge of the world’s destinations. |
| Age: 26 Sex: F Position: Reservations |
| What is the best part of your job? |
Get to know new people and help them realizing one of their dreams: their trip. And also I think the encouragement to travel and engagement in new experiences. |
| What is the worst part of your job? |
| Deadlines and unforeseen events. |
| Insider tips to getting into the industry? |
| Organisation, dedication and most of all believe in what you are doing. |